Privacy Policy


Monkey Factory proceeds to the processing of Personal Data (as defined below) as part of its business, which includes the Personal Data of persons browsing the websites (the “Sites”) or using the mobile applications (the “Applications”), all operated under the MyBus brand.

This “Privacy Policy” (the “Policy”) is intended to inform all affected individuals (“You” or “Your”) about how Monkey Factory collects and uses such Data. Personal and the means you have to control this use.

Article 1 – Scope of this Privacy Policy

This Policy sets out the principles and guidelines for the protection of Your Personal Data, which includes Personal Data collected on – or via – the Sites and Applications.

Monkey Factory collects Personal Data online (including via e-mail) or offline; this Policy applies regardless of the method of collection or processing.

The notion of personal data (“Personal Data”) means any information relating to an identified or identifiable natural person. A person is “identifiable” when it can be identified, directly or indirectly, in particular by reference to an identification number or to one or more elements specific to it.

“Non-Personal Data” is information that does not identify a person.

Note to visitors and users of the Sites: Each Site and each Application is subject to specific Terms of Use available on each of the Sites and on each of the Applications and which form part of this Policy. Your use of the Sites and Applications and the Personal Data that You agree to communicate on the Sites and Applications are subject to the provisions of this Policy and the applicable Terms of Use.

Article 2 – Places of storage of Personal Data

All Personal Data is stored exclusively in France, by our web hosting provider:

Clever Cloud

3, rue de l’Allier 44000 NANTES

Tel .: +33 (0) 2 85 52 07 69

Article 3 – Responsible for treatment

The person responsible for the processing of Your Personal Data is: MyBus (Monkey Factory, 3 Avenue d’Aiguilhe, 43000 LE PUY EN VELAY); some technical services (hosting and storage of data) are entrusted to our technical service providers: Clever Cloud (FRANCE) and OVH (France). In accordance with Article 28 of the RGPD, these service providers are bound by a strict confidentiality clause which prohibits them from using any data which is entrusted to them not provided for in the service contract and which requires them to implement the technical and technical measures. organizations that meet the requirements of security and protection of personal data.

Article 4 – Data collected

Personal data

Personal Data may include the following:

  • Last name ;
  • First name;
  • Email address ;
  • Address ;
  • Birth date ;
  • Phone number;
  • Portrait photograph ;
  • Geolocation
  • IP adress ;
  • And any other Personal Data that may be relevant for the purposes set out below.

In any case, the Personal Data collected will however be limited to the data necessary for the purposes set out below.

Note to Visitors and Users of Sites and Applications: Certain features and features of the Site or Application may only be used if You provide Monkey Factory with certain Personal Data when You visit or use the Site or Site. Application. You are free to provide or not all or part of Your Personal Data.

However, if You choose not to provide them, such a decision may prevent the achievement or satisfactory fulfillment of the objectives described below, some services and features of the Sites and Applications may not work properly and / or You will see refuse access to certain pages of the Site or certain screens of the Application.

Cookies and other tracers

Sites and Applications may use cookies or other technologies that may collect or store Personal Data. Cookies are text files stored and used to record Personal and Non-Personal Data about Your browsing of Sites and Applications.

Cookies may be permanent (and remain after You log out of Sites for use in Your subsequent visits to the Sites) or temporary (and disappear as soon as You log out of the Sites).

Monkey Factory uses cookies to improve your user experience, including:

  • allowing a service to recognize your hardware, so you will not have to provide the same information multiple times in order to perform the same task;
  • recognizing the username and password you have already provided so that you do not have to re-submit them on every web page that requests them.

Monkey Factory uses cookies to analyze the traffic and data on the Sites in order to:

  • measure the number of users of the services, thus making them easier to use and ensure their ability to respond quickly to your requests;
  • help Monkey Factory understand how users interact with services to improve them.

Monkey Factory may also use the services of third-party providers to perform the services on its behalf, including but not limited to:

  • analyze your browsing habits and measure the audience of the Sites and Applications;
  • analyze your centers of interests and offer you targeted marketing or advertising offers;
  • allow you to share the content of the Application Sites with others on social networks or to let other people know what you are watching or what you think (eg the “Like” button on Facebook)

In this case, invisible “pixels” and cookies provided by these third-party providers could be used and retained. When transmitting the information generated by these cookies, the cookie settings ensure that the IP address is made anonymous before geolocation and before storage. Our service providers will use this information to evaluate Your use of Sites and Applications, to report on the activity of Sites and Applications for Monkey Factory, and to offer you better services and advertisements targeted to your needs. They will not associate your IP address with any other of their data.

When you browse the Sites and Applications, cookies are enabled by default and the data can be read or stored locally on your device. You will be notified the first time that You receive a cookie and You will be able to decide whether to accept it or not. By continuing to use the Sites, You expressly agree to the use by Monkey Factory of such cookies.

You can also configure Your browser to systematically refuse cookies (including cookies used for audience measurement purposes). However, if this is the case, some features and features of the Sites and Applications may not work properly and You may not be able to access certain parts or services of the Sites and Applications.

If you wish to modify or delete your information, please refer to Article 8: Your rights.

Data retention

By type of data:

  • Civil status data (last name, first name, postal address …): 3 years max. ;
  • Connection data: 3 years max. ;
  • Location data = 48h;

We only store Your Personal Data for a period of time necessary and proportionate to the purpose for which it was collected namely for a maximum period of 3 years from the last exchange you had with us and carried out at your initiative.

Beyond the aforementioned periods, your data will be purely deleted or anonymized.

Article 5 – Purposes of the collection of personal data

As stated above, You provide Your Personal Data on a voluntary basis.

Personal Data is generally collected for the purposes of the Monkey Factory business such as improving Monkey Factory’s marketing and advertising efforts, better tailoring Monkey Factory’s products and services to customer needs, or meeting reporting requirements provided by law, and other similar activities.

Monkey Factory collects and uses Personal Data about you for the purposes of its business and in particular for the following purposes:

  • allow you to request and obtain information about Monkey Factory and Monkey Factory products and services;
  • allow you an interactive and personalized use of the Sites and Applications;
  • identify your needs and interests and provide you with the most appropriate products and / or services;
  • Allow you to open and manage an account to access all the features and options offered by the Sites and Applications;
  • allow you to interact with other users of Sites and Applications;
  • allow you to participate in a contest;
  • allow Monkey Factory to manage investigations;
  • enable Monkey Factory to manage its marketing activities;
  • allow Monkey Factory to manage its business relations: opportunities, commercial, commercial offers, purchases, contracts, orders, invoices, etc .;
  • offer you commercial or support services;
  • allow you to buy products or services;
  • Allow you to register for seminars, webinars or events;
  • enable Monkey Factory to manage its Research and Development activities: development requests, incidents, quality issues, tests, etc. ;
  • process applications and manage recruitment sources;
  • manage Your training and / or certification on Monkey Factory products and services;

Subject to applicable local law, by providing Your e-mail address, You expressly authorize Monkey Factory to use it with other Personal Data that is useful for sending you marketing or marketing messages.

Monkey Factory may also use Your email address for administrative purposes or other non-marketing purposes (for example, to notify You of important changes to the Sites or Applications).

Article 6 – Conditions of treatment and storage of personal data

“Processing” of Personal Data includes the use, retention, registration, transfer, adaptation, analysis, modification, declaration, sharing and destruction of Personal Data depending on what is necessary in the light of the circumstances or legal requirements.

All Personal Data collected is kept for a limited period of time depending on the purpose of the processing and only for the duration provided by the applicable legislation.

All Personal Data collected is stored in Metropolitan France.

Article 7 – Links to websites not controlled by Monkey Factory

Sites and Applications may offer links to third party websites that may be of interest to you.

Monkey Factory has no control over the content of third-party sites or the practices of such third parties with respect to the protection of Personal Data they may collect. Consequently, Monkey Factory declines all responsibility concerning the treatment by these third parties of Your Personal Data. It is your responsibility to inform yourself about the privacy policies of these third parties.

Article 8 – Transfer of personal data

In case of access to the Sites from a non-EU country whose legislation relating to the collection, use and transfer of data differs from that of the European Union, we draw your attention to the fact that that by continuing to use the Sites, which are governed by French law, the corresponding Terms of Use and this Policy, You transfer Your Personal Data to the European Union and consent to such transfer.

Your Personal Data may be disclosed to Monkey Factory for the purposes set out in Section 3 of this Policy.

Monkey Factory may transfer Your Personal Data outside the European Union, provided that it ensures, before transferring, that the entities outside the European Union, provide an adequate level of protection, in accordance with European legislation force.

If Monkey Factory learns that a third party to whom Monkey Factory has disclosed Personal Data for the purposes set forth in Section 3 above, uses or discloses Personal Data without complying with this Policy or in violation of applicable law, Monkey Factory will take any reasonable measure to prevent or terminate such use or disclosure.

You also have the right to authorize Monkey Factory to use Your Personal Data for purposes other than those for which Personal Data was originally collected. You may object to this use by referring to Article 8 below.

Monkey Factory may also transfer Your Personal Data to third parties if Monkey Factory believes that such transfer is necessary for technical reasons (for example, for third-party hosting services) or to protect its legal interests ( for example, in the event of sale of assets to a third party company, change of control or total or partial liquidation of Monkey Factory).

In addition, Monkey Factory may share Your Personal Data with the reseller whose You depend on or are assigned to the territory in which You are located for the purposes of the Monkey Factory activity. Monkey Factory may also share your Personal Data with business partners when Monkey Factory and the Business Partner jointly sponsor an event or together participate in a marketing promotion in which You agree.

Monkey Factory may disclose Your Personal Data if required to do so by law or if Monkey Factory is of the good faith belief that such disclosure is reasonably necessary to comply with a legal process (for example, a money order, subpoena or any other court order) or to protect the rights, property or personal safety of Monkey Factory, our customers or the public.

If permitted by applicable law, Monkey Factory may also share Your Personal Data with third parties in order to provide you with targeted marketing or advertising offers.

These transfers may be made via the Internet or any other method deemed appropriate by Monkey Factory in accordance with applicable law and Group Monkey Factory’s internal security policies.

Article 9 – Your rights

Your right of access and rectification of your data

You have the right to access and rectify your personal data.

You may request that your personal data be, as the case may be, corrected, supplemented if they are inaccurate, incomplete, equivocal or out of date.

Your right to erase your data

You can ask us to erase your personal data when one of the following reasons applies:

  • personal data are no longer necessary for the purposes for which they were collected or otherwise processed;
  • you withdraw the previously given consent;
  • you object to the processing of your personal data for legitimate reasons;
  • the processing of personal data does not comply with the provisions of the applicable legislation and regulations.

Nevertheless, the exercise of this right will not be possible when the conservation of your personal data is necessary with regard to legislation or regulations and in particular for the recognition, exercise or defense of rights in court.

Your right to limit data processing

You may request the limitation of the processing of your personal data in the cases provided for by law and regulations.

Your right to object to data processing

You have the right to oppose the processing of your personal data when the processing is based on the legitimate interest of the controller.

Your right to the portability of your data

Since May 25, 2018, you will have the right to the portability of your personal data.

The data on which this right may be exercised are:

  • only your personal data, which excludes anonymized personal data or data that does not concern you;
  • the declarative personal data and the personal operating data mentioned above;
  • personal data that does not affect the rights and freedoms of third parties such as those protected by business secrecy.

This right is limited to treatments based on consent or a contract and personal data that you have personally generated.

This right does not include derived data or inferred data, which is personal data created by Monkey Factory.

Your right to withdraw your consent

When the data processing we implement is based on your consent, you may withdraw it at any time. We then stop processing your personal data without the prior transactions for which you consented to be called into question.

Your right to appeal

You have the right to lodge a claim with the CNIL on French territory without prejudice to any other administrative or jurisdictional remedy.

Your right to set post-mortem guidelines

You have the possibility to define guidelines concerning the storage, erasure and communication of your personal data after your death and this from a trusted third party, certified and responsible for enforcing the will of the deceased in accordance with requirements of the applicable legal framework.

How to exercise your rights

All rights listed above may be exercised:

  • by post to the following address: MyBus by Monkey Factory, Customer Service, 3 Avenue d’Aiguilhe, 43000 LE PUY EN VELAY, enclosing a copy of your identity card and a proof of address;
  • via our email address A procedure will be sent to you to validate your identity.

Note: the documents sent as part of this procedure will be destroyed, and any data collected during the procedure will be permanently deleted at the end of the procedure.

Also note that any requests that do not comply with these guidelines will be ignored.

We undertake to respond to these requests within one month of receipt of the request. This period can be extended by 2 months depending on the complexity and the number of requests received, ie 3 months in total.

If you have an account, you can exercise Your rights of access and rectification by logging into your account.

Nevertheless, with respect to the exercise of the right to information, we may be under no obligation to act upon it if:

  • you already have this information;
  • the registration or communication of your personal data is expressly provided for by law;
  • the communication of information proves impossible;
  • the communication of information would require disproportionate efforts.

Article 10 – Security and recipients of data

Monkey Factory takes care to protect and secure the Personal Data that You have chosen to communicate to it, to ensure their confidentiality and prevent it from being distorted, damaged, destroyed or disclosed to unauthorized third parties.

Monkey Factory has taken physical, electronic and organizational safeguards to prevent any loss, misuse, unauthorized access or dissemination, alteration or possible destruction of such Personal Data. Among these safeguards, Monkey Factory incorporates technologies specifically designed to protect Personal Data during their transfer. However, despite the efforts of Monkey Factory to protect Your Personal Data, Monkey Factory can not guarantee the infallibility of this protection due to unavoidable risks that may occur during the transmission of Personal Data.

Since all Personal Data is confidential, access is restricted to Monkey Factory employees and service providers who need it for the performance of their assignment. All persons having access to Your Personal Data are bound by an obligation of confidentiality and expose themselves to disciplinary measures and / or other sanctions if they do not respect these obligations.

However, it is important that you exercise caution in preventing unauthorized access to Your Personal Information. You are responsible for the confidentiality of Your password and the information in Your account. Therefore, you must ensure that you close your session when shared use of the same computer or terminal.

Article 11 – Conflict Resolution

Although Monkey Factory has taken reasonable steps to protect Personal Data, no transmission or storage technology is completely foolproof.

However, Monkey Factory is anxious to guarantee the protection of Personal Data. If You have reason to believe that the security of Your Personal Data has been compromised or misused, You are invited to contact Monkey Factory at the following address:

Monkey Factory will investigate claims regarding the use and disclosure of Personal Data and will attempt to resolve them in accordance with the principles set forth in this Policy.

Unauthorized access to or misuse of Personal Data may be an offense under local law.

Article 12 – Contact

For any question regarding this Policy, to no longer receive information from Monkey Factory or for any request for correction, addition, update or deletion of Your Personal Data, You can send an email to the address following email:

Article 13 – Effective date and revisions of the personal data protection policy

This Policy may be updated as needed by Monkey Factory and circumstances or as required by law. We therefore invite you to regularly check for updates.

Last modification: September 26, 2019